We collect information on our performance for two reasons:

  • So we know how we are doing and can improve what we do
  • To keep us accountable to the people of the Falkirk Council area and others with an interest in the Council

Our statutory performance

We are committed to improving services for our communities. To do that, we know that we need to understand our own performance, and how that compares with others. The Local Government Benchmarking Framework is based on 80 indicators across major service areas delivered by councils in Scotland. Each indicator is collected so it can be compared across all Councils. Find out how we are performing on the Local Government Benchmarking Framework

Our performance

This report contains information on our performance over the past year

Annual Performance Report 2015-16

Service performance

Our services produce annual plans setting out their priorities and performances in detail. Progress against these reports is monitored and reported to elected members on a regular basis.

Annual performance information for each service is set out in their performance statement. This is presented to elected members through the Performance Panel where elected members can scrutinise our performance.

Here are the most recent reports:

Children's Services Performance Update - October 2018
Corporate and Housing Services Performance Update - June 2019
Development Services Update - August 2018
Social Work Adult Services Performance Update - February 2017

How others judge our performance

We are regularly audited and inspected by external agencies such as Audit Scotland. Here are the most recent audits and inspection reports

Complaints Annual Report

The Council is required by the Scottish Public Services Ombudsman to report on its performance in handling complaints. This report is published annually and shows how the Council performed against a set of key performance indicators developed by the SPSO.

Complaints Annual Report 2017-18
Complaints Annual Report 2016-17
Complaints Annual Report 2015-16
Complaints Annual Report 2014-15

Scottish Public Services Ombudsman investigations

There are very occasionally times when members of the public feel we don't perform as we should do. Reports from the Scottish Public Services Ombudsman relating to Falkirk Council can be found on the SPSO website.

Contact us

If you have a specific interest in a particular aspect of the performance of Falkirk Council, or the services of the Council, please contact us so we can give you further information.