Due to coronavirus(COVID-19 we have had to make changes to our service.

Committee and Board Meetings

Meetings of the Licensing Board in March and April have been cancelled as well as the Civic Licensing Committee. We will keep you updated in relation to future meetings.

Submitting applications

In the current circumstances we are asking that, where possible, only essential applications are submitted. These should be emailed to us:


The application must have with it all supporting documentation. If you do not have the facility to scan your documents, then a photograph, as long as the image is clear, is acceptable. Please note that we do not have the facility to take payment online and therefore we will contact you when we're able to take the fee. Most applications can be downloaded .

You should be aware that it may take some time to review and process your application and it is likely that most applications will take the statutory timescale of 9 months (12 months for HMOs) to process.

Taxi Knowledge Tests

All test have been cancelled. If you are due to sit the test we will contact you with an appointment at a later date.

Expiry of Current Licences

All licences due to expire on or before the 31 May 2020 will automatically be extended for 3 months (March, April and May). This will allow you to trade during the additional 3 months subject to any government guidance on Covid-19. This extension means that renewal applications will not be accepted until June 2020. Please note that these timescales may be extended further if necessary and this guidance will be updated.

Closure of Fleet Services – Hackney Test

Please see the updated advice on our MOT Testing page.

Taxi and Private Hire Drivers - Age Related Medicals

If you are due to have a medical because you have attained a certain age, these will be delayed due to the current situation. We will contact you when age related medicals are resumed.

Taxi and Private Hire Drivers – COVID-19 Prevention Advice

In line with current guidance people with a new persistent cough or high temperature should stay at home. Do not drive your vehicle if you have the symptoms.

Where possible, ask all passengers to sit in the back of your vehicle.

Keep your vehicle clean to reduce the impact of the virus

  • Regularly clean surfaces, such as card payment devices, steering wheels, handbrake, door handles, with normal cleaning products. (At the beginning, middle and end of a shift as a minimum)
  • Carry a box of tissues and use tissues to catch coughs and sneezes
  • Dispose of used tissues in the bin as soon as possible
  • Wash hands frequently with soap and water (you can keep a bottle of water and a bar of soap in your vehicle) or use a sanitizer gel - do this for at least 20 seconds. Sanitizer gel should be a minimum 60% alcohol.

We advise all taxi and private hire car drivers to follow these simple and sensible steps at all times.

Personal Licence Holder - Refresher Training

If you are due to submit refresher training certificates for either their 5 years mandatory refresher training or renewal of your licence and if you are unable to take a refresher training course as a result of:

  • No courses running because of COVID-19
  • You or a family member have COVID-19 and you are self-isolating
  • You are worried about attending a course because of COVID-19

your licence will remain in effect and you will be given an automatic three month extension on the timescales to undertake your training and to submit your training certificate.

We will continue to update this page with the latest advice when it becomes available.