This guidance is for current licence holders and anyone planning to apply for a new Licence. It explains recent changes to our Licensing Services.
General advice for ALL licence holders
Our licensing office is closed to the public but we are operating a service remotely. If, after reading the following guidance, you still need to contact us, then we would prefer that you do that by emailing email@example.com.
We are operating the service remotely and you should contact us by email or telephone:
Applications can also be sent to us at the following address:
There is a blue post-box outside the office entrance which you can use to drop off applications. Please make sure your application is in an envelope and marked for the attention of the Licensing Section. Do not put cash, cheques, or postal orders in with your application.
Committee and Board Meetings
The Licensing Board meetings are being held remotely using WebEx. If you need to attend, you will be offered help to access the meeting from your phone or laptop/computer.
The Civic Licensing committee has hybrid meetings which means you can attend either in person at Falkirk Town Hall or remotely.
View forthcoming meetings information.
We can no longer accept payment in cash or by cheque.
All fees must be paid by credit or debit card.
Once we have checked that your application is competent, we will email you the phone number to call to pay the fee. Please do not phone to pay the fee until you have been asked to do so.
If you are unable to pay by card, please email us firstname.lastname@example.org.
In certain circumstances, payment of the fee by BACS can also be made if this is prearranged with us.
Taxi and Civic Licences
Renewing Taxi and Civic Licences
If you have supplied a valid email address to us previously, we will email you an application form for you to complete and return to us. The application must have with it all supporting documentation if required. If you do not have the facility to scan your documents, then a photograph, as long as the image is clear, is acceptable.
Application forms and guidance can be downloaded from our Transport licenses section.
Submitting new Taxi and Civic Licence applications
Applications should be submitted to us by email. The application must have with it all supporting documentation. If you do not have the facility to scan your documents, then a photograph, as long as the image is clear, is acceptable. Please make sure that your phone number and email address are on the application form.
All other types of licences – submitting applications
These should be emailed to us to at email@example.com. The application must have with it all supporting documentation. If you do not have the facility to scan your documents, then a photograph, as long as the image is clear, is acceptable.
Alcohol (Licensing Board)
My Designated Premises Manager (DPM) has left. What should I do?
In the first instance you should email us at firstname.lastname@example.org to let us know. In normal circumstances, the premises licence holder has 7 days to notify the Licensing Board. The Coronavirus (Scotland) Act 2020 allows additional time for this – you now have 28 days and you have up to 3 months from the date of the loss of the DPM to make an application to substitute a new designated premises manager.
Are there any changes to transferring a Premises Licence?
No, not if you are applying for the transfer and you are the current licence holder.
Yes, if you are applying for the transfer and you are not the current licence holder.
Normally such applications have to be made within 28 days of the occurrence of certain events. These events are listed in the application form (available from the Premises Licence page).
Now, there is the discretion for Licensing Boards to be able to accept applications for the transfer of premises licences after the 28-day deadline. This discretion is available where the Licensing Board considers it appropriate in respect of the coronavirus outbreak.
A premises licence continues to have effect when a late transfer application is accepted by the Licensing Board. The licence ceases to have effect if that application is ultimately refused.
Taxi and Private Hire Car Drivers
What are the arrangements for the Knowledge Test?
Once you have made your application and paid for it, we will contact you to make an appointment to sit the Knowledge Test. This will be at the Old Burgh Buildings in Falkirk town centre.
What if I need a Right to Work in the UK interview?
This will be at the Old Burgh Buildings in Falkirk town centre and will be done at the same time you sit the Knowledge Test. We will let you know what documents you need to bring with you.
Taxi and Private Hire Car Operators
I've renewed my insurance. What should I do?
You should advise us by email to email@example.com attaching a copy of the new policy. Please remember to include your licence number in your email.
My vehicle is due a Hackney Test. Is there a change to the usual procedure?
Fleet Services is currently closed, and no taxi tests are taking place at the testing station. All taxi and private hire vehicles will need to hold a current and valid MOT to operate and, in these exceptional circumstances, taxi and private hire car operators can obtain their DVSA MOT certificate from an external provider.
The hackney element of the test has been temporarily replaced with a self-declaration checklist that will be sent to every operator when their taxi test date has expired. The completed checklist must be returned to the Licensing section. If there are no issues, then a temporary sticker will be issued to the operator who should apply the sticker over the expired test date on the back plate. Full instructions will accompany stickers issued.
Please note that it is the responsibility of operators to check with their insurance provider in light of the temporary change in testing arrangements to make sure that their cover remains in force and they can operate as normal.