The support for people service can provide advice and support to those living on a low income.

Officers are available to speak to you Monday to Friday, 9am to 5pm:

Information about how we use your data is available in our privacy policy.


Frequently asked questions

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What personal information do you need?

To enable us to put you in touch with the appropriate provider we will need you to complete a short enquiry form with your name and contact details, including phone number, email address and postal address.

Will you share my details with other agencies?

We will not share your personal details with any of the providers without seeking prior permission from you.

I received a letter or phone call from the Council offering fuel support – what should I do?

We have received additional funding to allow us to help people (depending on specific criteria) with fuel support.

We have sent letters to eligible individuals and a Falkirk Council employee will be in touch directly to collect bank details and make the payment to your bank account. Please do not call the Support for People line about this payment – someone from our team will call you.

In addition, anyone concerned about fuel costs can access support from Home Energy Scotland and from our Advice Hubs. Our Community Advice Services team can help make sure you're accessing all the benefits you're entitled to.