Update: 9 July 2020

Both recycling centres will remain open 7 days per week until Sunday 26 July 2020. The temporary traffic control measures established in conjunction with Police Scotland and our own Roads Services will remain in place, to help maintain the clear way on the main roads to both sites and minimise congestion.

Both recycling centres remain busy.

Things to be aware of as you prepare to visit:

  • The direct access roads to both sites must be kept clear at all times - this allows other road traffic, which may include emergency vehicles and public transport services to flow uninterrupted.
  • Our traffic management plan for reopening, as agreed with Police Scotland, does not allow vehicles to perform a right turn into either site - traffic information and diversion signs are in place on access routes to both sites.
  • You may as a result be asked to either consider visiting at a later time or date – google maps feature on the recycling centres webpage shows a live traffic feed for each site.
  • When necessary you will be asked to keep moving, with no queuing permitted beyond points being managed by site staff, and follow the diversion (a loop is in place should you wish to reattempt access). When sites are busy, this may mean that you are moved on and the vehicle behind you is allowed access, this being possible as a vehicle has subsequently left site.
  • Site staff will advise/determine when last vehicles for each day can join (off direct access road) queue.
  • Be aware that sites remain busy, a limited number of vehicles are allowed on site at any time, and only visit a site if you can't safely store waste at home.
  • Be patient and courteous with site staff, and each other.

As part of our response to COVID-19, waste and recycling collection services may be subject to change.

Where services require to change due to resource availability, we will prioritise services. It is important to consider a number of things at this time:

  • We may not have available resource to return for any missed bins – it is important to place your bins/boxes out for collection by 6:30am on your collection day
  • As more people will be working from home, please consider where you park your car on your scheduled collection days. Good practice would be to park more than 10m from a junction, park close to the kerb, with wing mirrors folded in
  • We will no longer uplift extra bags presented with collections

We are also asking all residents to think of others and not light bonfires. It is important to be especially considerate at this time, when people are confined to their home. Certain materials can emit toxic gases when burned, and bonfires can also become out of control or cause accidents, creating extra pressure on the already busy emergency services.

Recycling centres (reopening 1 June)

We have updated information available for our recycling centres.

Green bin collections (operating as normal)

This is a priority collection service. Please put out your bin for collection for 6:30am as per your collection schedule. Be aware that collection times may vary.

If your household is affected by COVID–19, NHS Inform website advises the following:

You can securely store personal waste (such as used tissues) and disposable cleaning cloths within disposable rubbish bags. These should be:

  • placed into another bag
  • tied securely
  • kept separate from other waste in your room
  • put aside for at least 72 hours before being putting in your usual external household waste bin

Other household waste can be disposed of as normal.

Food waste collections (operating as normal)

This is a priority collection service. Please put out containers for collection for 6:30am as per your collection schedule. Be aware that collection times may vary.

Glass collections (operating as normal)

Please put out your black box for collection from 6:30am as per your collection schedule.

Absorbent Hygiene Products (operating as normal)

Please put out sacks for collection for 6:30am as normal. Continue to request replacement AHP sacks via the website as normal.

Blue bin collections (operating as normal)

Please put out your blue bin for collection from 6:30am as per your collection schedule.

Burgundy bin collections (operating as normal)

Please put out your burgundy bin for collection from 6:30am as per your collection schedule.

Bulky waste collections (operating as normal)

Items should be grouped together, outside your property for collection by 6:30am on your advised collection day.

We will endeavour to collect your uplift on this day, however, due to the current COVID-19 situation we can not guarantee resources will be available. Please present your items ready for collection on the advised day, if your request is not completed, please ensure your uplift is available on the same day the following week. If your uplift is still remains outstanding after 2 weeks, please contact us, quoting your bulky uplift reference.

Brown bin collections (operating as normal)

Please put out your brown bin for collection from 6:30am as per your collection schedule.

Garden waste is sent to a compost facility which cannot remove plastic bags. Please do not present bags beside your brown bin. Excess garden waste should continue to be stored, and presented at your next scheduled garden waste collection or taken to the recycling centres once they are open.

It is possible to request an additional brown bin.

For those residents who paid for an additional brown bin last year and missed a collection in March, this will be delivered on the first scheduled brown bin collection. The charge for 2020 will be reduced to an annual fee of £20 to recognise that a full year of service cannot be provided.

Waste engagement and education activities (service suspended)

This service is currently suspended.

If an event or home visit has been arranged, you will receive an email/call from the Waste Services team. Applications for additional waste and recycling capacity will continue, with officers making contact by telephone or electronically to discuss applications.

Assisted collections

Due to changes in staff, your waste/recycling may be collected by a different crew and at a different time. Ensure your containers are easily accessible and visible.

Community Litter Picks (service suspended)

This service is currently suspended.

We cannot support community litter picks. This includes loans of litter pickers and collection/disposal of collected litter. Keep Scotland Beautiful have also suspended Keep Scotland Clean 2020 events.

Litter/dogs bins and street cleansing (limited operation)

Priority is being given to the servicing of street litter bins.

One-off collection service (operating as normal)

Should you wish for your bin to be emptied before the next scheduled collection date, there will be charge of £15 per bin. To arrange an uplift please call the Contact Centre 01324 506070

Please note the opportunity to pay £15 for an uplift is available as a one-off collection service, and cannot be used on a repeated basis for recycling bins.

Information about what goes in each of your bins and containers can be found in the what goes in my bins section.

Missed bins

Where services are suspended, no missed bins will be recorded.

Flytipping (report as normal)

Fly tipping being the illegal dumping of waste is unacceptable. Please continue to report flytipping.