Coronavirus is placing our essential services under extreme pressure. We now need employees in non-essential roles to help protect our vulnerable and deliver core services.

If you are fit, healthy and willing to temporarily support an essential service as and when necessary, here's what you need to do:

  1. speak to your manager
  2. fill in the volunteer form below
  3. encourage your colleagues to do the same.

Your skills and availability will then be matched to the requirements of the essential roles that need your support. You will be contacted directly when your help is needed.

No-one will be asked to do anything that would put them or a vulnerable person at risk.

Kenneth Lawrie, Chief Executive, said: "Now more than ever we have to work together as one council to protect the health and wellbeing of our citizens. By offering your support you will provide a lifeline to our communities and help maintain essential services during extremely challenging times."

Support role FAQs


I’m not sure if I work in a non-essential role, who should I ask?

If you are unsure, please speak to your manager.

What sort of support could I be asked to provide?

This will depend on your skills and availability. The following roles have been identified as essential and may require support now or in the future:

  • Housing Assessment Officer
  • Staff to support Castings House (Supported accommodation)
  • Estate Caretakers (High Flats)
  • MECS Call Handlers
  • Contact Centre Call Handlers
  • Tradesperson
  • MECS Wardens
  • Social Workers
  • Occupational Therapists
  • Senior Carer/Personal Carer/Rehabilitation Carer
  • Resource Co-ordinator
  • Homecare Managers

Employees may not need to support a full role, but some tasks within it, e.g. driving. This list will be updated as and when essential roles or tasks requiring support are identified.

If I offer my skills and time, would I qualify for key worker childcare provision?

No, you would need to have your own childcare in place.

Will this affect my pay?

We will try and match you to a job that is at a similar level. Where you are volunteering for a task/job that is a higher grade, an additional payment will be made to you. If you are doing the full range of duties/job, you will be paid the rate for the job.

Where you are doing part of a job then a flat rate ex-gratia payment will be made to you for each day. This should help cover any expenses such as travel and subsistence. Please be aware this will be a retrospective payment. There could be a delay in making these payments as priority needs to be given to normal payroll runs. You must make sure your manager is aware of any volunteering work that you are doing.

Will I be expected to work outside or longer than my core hours?

There is no obligation to work outside or longer than your core hours. You can determine the hours that you want to be available to support these essential services. However, your flexibility would be appreciated.

Can I cancel annual leave to help?

Please remember that your health and wellbeing is important. Everyone must look after themselves over this difficult period and consider taking some leave where this is possible. If however, you have leave booked for a period you are being asked to work, and you are willing to cancel this, this may be possible subject to discussions with your line manager.

Who do I report to – my manager or the manager in my support role?

While you are undertaking the alternative support duties, you will report to the manager of the support role, wherever you are providing it.

Will I receive training for any support role I take on?

Relevant training will be arranged by the service area before you take on a support role You’ll be contacted in advance to let you know the arrangements for this. A generic risk assessment will also be developed.

Do I need permission from my manager to offer support?

Your manager will need to assess work demands within the team and, depending on your role, this may take priority.

You can offer support outwith your normal working hours, but you should be mindful of your own health and wellbeing. You could agree with your manager to work part of your time on normal duties and part on supporting these essential services.