Published
Header image for article 7173
Last month (May) My Falkirk hit a phenomenal milestone – collecting over £50m in online payments since the platform launched in 2017.

That equates to just over 815k transactions, of which almost 353k were for payments only. Now the team who built and maintain My Falkirk has set a new milestone - hitting 1m transactions by the start of 2023.

Paul Livingstone, Digital Team Leader, said:

"In 2017, My Falkirk collected £10 per minute per day. Last year that figure had risen to £25. Statistics don't lie. My Falkirk is fast becoming people’s first choice to interact with and pay for council services."

Anytime, anywhere

My Falkirk allows residents to request and receive payments online using their computer or smartphone 24 hours a day, seven days a week, 365 day a year.

Almost 50% of all households in the Falkirk Council area now have at least one My Falkirk account, that’s an increase of 8% since March 2020.

Currently, residents can engage with 128 council services via the platform, with Council Tax and rent payments retaining the top transactions spot, closely followed by requests to replace a bin, report a missing bin, and request a bulky uplift.

It is hoped a further nine services will be added to My Falkirk over the next 12 months.

Paul said:

“As the fallout from the pandemic and the cost-of-living crisis bites, we must continue to ensure My Falkirk makes it as easy as possible for those who are comfortable and able to go online and self-service. By doing so, we will help free up frontline staff so they can focus their attention on those who feel digitally excluded or need extra help to access support.”