Annual Complaints Report

We are required by the Scottish Public Services Ombudsman to report on its performance in handling complaints. This report is published annually and shows how the Council performed against a set of key performance indicators developed by the SPSO.

Complaints Annual Report 2019-20

Scottish Public Services Ombudsman Investigations

There are very occasionally times when members of the public feel we don't perform as we should do. Reports from the Scottish Public Services Ombudsman relating to Falkirk Council can be found on the SPSO website.