We have designed and delivered tailored training courses on a number of customer care issues for various Services within Falkirk Council. These have included:

• Telephone call-handling skills
• Positive persuasion and negotiation
• Dealing with special needs customer
• Questioning and listening skills

If you feel your team would benefit from tailored customer care training designed to meet your needs, contact Doug Maden, Senior Organisational Development Adviser, ext. 1289, for further information/discussion.