Process mapping is a way of looking through the process within your organisation to support you with developing improvements and solutions where possible. This course will help you to understand what a process mapping is, how to use process mapping, and understand your role in using this for your organisation.

Process mapping can help support manually processed services within your organisation to support the development of improvements and solutions where possible.

The course is free and available at any time through our eLearning platform, OLLE.