By end of this course you should know:

• The background of what Service Design is and why we are using it.
• What the key principles of Service Design are.
• What the Service Design methodology is.
• How Service Design principles and mindsets can be used in day to day working.
• The benefits of using a Service Design approach.
• How Service Design fits into our current values and workstreams.

The course is free and available at any time through our eLearning platform, OLLE.