Health and social care staff wishing to submit, or resolve, a complaint regarding the Scottish Government's COVID-19 £500 'thank you’ payment are reminded to do so before 31 May 2022.
First Minister Nicola Sturgeon announced on 30 November 2020 a one-off £500 pro rata payment for health and social care staff on the frontline throughout the coronavirus (COVID-19) pandemic.
The payment has been issued as a thank you to staff employed in adult social care and children’s residential care.
Those who work full-time or part-time and with any type of contract were eligible for the payment. So long as you were employed for at least 4 continuous weeks between 17 March 2020 and 30 November 2020.
The £500 thank you bonus payment has been paid to staff by employers on behalf of the Scottish Government. The payments are made in accordance with the eligibility criteria set by the Scottish Government.
If you are unhappy with the initial determination on the payment your employer will be able to explain this to you.
How to complain – submit your review request by the deadline
The review and complaints process for the £500 thank you payment will close on Tuesday, 31 May 2022. After this point, no further requests for a review of local authority initial decisions will be considered.
Any further review requests should be made to socialcare500@gov.scot before Tuesday 31 May 2022. The Scottish Government aim to resolve your complaint informally within five working days. If they can't resolve the issue, you can take your complaint to stage two of the complaints procedure.