A dedicated helpline has been created to provide COVID-19 testing support to Care Homes and Care at Home sectors.

This is an additional sector specific helpline provided as part of the National Contact Tracing Service support infrastructure.

Care Homes and Care at Home helpline

8am - 8pm every day

An email service is not currently live but will be added once available.

This service is free at the point of use to members of the Care Home and Care at Home sectors.

Management of SARS-CoV-2 (and variants) infection prevention, detection, and incident management in Care Homes and Care at Home sectors is a Government healthcare priority in order to protect vulnerable individuals, residents, staff, visiting professionals, visitors and the like.

The sectors need enduring COVID testing support to mitigate infection risks and in so doing realise national healthcare and societal benefits.