The Conflict Resolution Service exists in order to manage anti-social behaviour, and other public protection matters, within the Falkirk area.

This notice provides details of what information we collect from you, what we do with it and who it might be shared with.

Identity and contact details of the controller and the data protection officer

Falkirk Council is the data controller. You can contact the data protection officer at:

Data Protection Officer
The Foundry
4 Central Boulevard, Central Park

Frequently asked questions

  1. Table of contents

Why do we collect this information?

We need to process your data in order to ensure that the services we are providing are fit for purpose, efficient and effective whilst meeting our statutory and legal obligations.

The information is being collected for the following purposes:

  1. To tackle and resolve antisocial behaviour
  2. To offer a mediation service where appropriate
  3. To ensure public protection

The legal basis for each purpose is set out below:

Legal basis Purpose
Performance of a contract  
Legal obligation 1, 3
Vital interests  
Task carried out in the public interest 1, 2, 3
Legitimate interests  

Some of the key legislation we use are detailed below:

  • Antisocial Behaviour (Scotland) Act 2004
  • Housing (Scotland) Act 2001
  • Management of Offenders (Scotland) Act 2005
  • Police & Fire Reform (Scotland) Act 2012
  • Human Rights Act 1998

As a Local Authority landlord our anti social performance is monitored by the Scottish Housing Regulator to which we report our performance using anonymised statistical data.

What information do we collect about you?

For all of the purposes detailed above, we collect basic personal data. This can include your name, date of birth and contact details (including telephone number, email or address).

In order to ensure the appropriate action is taken, we need to know your tenure status. To ensure full support is given we gather additional information to identify your support needs, this may include gender, employment status, health information and current financial position. This information is not mandatory but does help us to deal with your case.

In addition to above, where we need to ensure public protection, we will also hold offender category information. In this instance, we also record information regarded as sensitive such as your ethnicity, political opinions, religious or philosophical beliefs, sex life and sexual orientation. We record health information such as mental, physical and forensic.

We keep copies of your communications with us and our responses. This allows us to record our communications with you, make decisions, monitor our performance and improve the services that we deliver.

We take our responsibility when processing your data very seriously and would like to assure you that we will only collect, hold and use personal data where is absolutely necessary and proportionate to do so. We will ensure that your details are kept secure and maintain effective safeguards to manage access arrangements, providing adequate training to staff who handle the information provided.

Where do we collect information from?

We collect information from you using a variety of different methods, including when you complete one of our forms, when you call, write, email or meet with us. We may also obtain information about you from other Falkirk Council services.

We may collect information from other sources including:

  • Police Scotland
  • NHS Forth Valley
  • Scottish Prison Service
  • other landlords
  • other Local Authorities
  • Safeguarding Communities Reducing Offending (SACRO)
  • Multi-Agency Public Protection Arrangements (MAPPA) Central
  • Scottish Fire & Rescue Service

Who might we share your information with?

We may share information with our community partners such as:

  • NHS Forth Valley
  • Police Scotland
  • Scottish Fire & Rescue Service
  • Scottish Prison Service

We also share with:

  • registered social landlords
  • MAPPA Central
  • other council services
  • other Local Authorities

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.

Will we send your information outwith the UK?

We do not transfer your information outwith the UK.

How long do we keep hold of your information?

We keep your information as long as required by law or by our business requirements. We have a Business Classification Scheme in place which sets out the types of records we hold, and how long we hold them - you can access the relevant part of the scheme below.

Community Safety

What are my rights in relation to the information held about me?

You have the following rights:

  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, where the legal basis for processing is consent.
  • To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection legislation allows this.

Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House, Water Lane
or if you prefer to use a national rate number:

Do I have to provide my personal data to you?

There is no obligation on anyone to raise concerns about antisocial behaviour. If a concern is raised, how far we can take this may depend on how much information you have been able to provide or we can gather from other sources (such as the Police) or other witnesses. We cannot take forward anonymous complaints.

If you are someone who has been accused of antisocial behaviour, there is no obligation to cooperate with our work and provide information. However, a lack of engagement may have consequences, for example, our making an application for an anti-social behaviour order in appropriate circumstances.

Do you use any automated processes to make decisions about me?

We do not use automated decision making processes.

This notice was last updated in May 2018.