Due to a high volume of applications, the current processing times are currently extended. You do not need to contact Scottish Welfare Fund, once your application has been assessed an Officer will contact you.


By telephone

The Scottish Welfare Fund Helpline is open 9:00am to 5:00pm Monday to Friday (except bank holidays):

At an Advice and Support Hub

If you are unable to apply via telephone or online you can attend any of our 3 Advice and Support Hubs:

Scottish prison applications

Applications from Scottish prisons are accepted by post at the following address:

Scottish Welfare Fund
The Foundry
4 Central Boulevard, Central Park

Comments and feedback

We welcome any feedback about the Scottish Welfare Fund and the service we provide. Our feedback form allows you to give us your views.

In response to feedback already received, we have been able to expand the range of goods we offer.


If you would like to make a complaint about the Scottish Welfare Fund or the services we provide, please use our complaint form.