This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.
Identity and contact details of the controller and the data protection officer
Falkirk Council is the data controller. You can contact the data protection officer at:
Frequently asked questions
Why do we collect this information?
The information is being collected for the following purpose:
To assess any reimbursements made to the Council and to pay our share for any communal repairs that we have a responsibility for
What information do we collect about you?
In processing your reimbursement claim we collect your name and contact details (which may be a postal address, email address and/or phone numbers), and details of the communal repair that was carried out. We also keep copies of your communications with us and our responses.
Where do we collect information from?
In processing your reimbursement, we collect information from details you provide on a claim form, or any communication such as phone calls, emails and letters.
We may also collect information from other council departments as part of our assessment.
Who might we share your information with?
We may share information with other council departments to enable us to assess and process your payment.
The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.
Will we send your information outwith the UK?
We do not transfer your information outwith the UK.
How long do we keep hold of your information?
We keep your information as long as required by law or by our business requirements. We have a Business Classification Scheme in place which sets out the types of records we hold, and how long we hold them - you can access the relevant part of the scheme below.
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Housing
PDF file, 607.6 KB
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Finance
PDF file, 150.3 KB
What are my rights in relation to the information held about me?
You have the following rights:
- To see any information held about you by making a subject access request.
- To withdraw consent at any time, where the legal basis for processing is consent.
- To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
- To request rectification or erasure of your information, where data protection legislation allows this.
Do I have a right to complain about the way information has been used?
If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:
Do I have to provide my personal data to you?
We require personal data to progress a reimbursement for payment. Without this we are unable to process a payment to reimburse you for our share of the costs for the communal repair. You do not have to provide information to us, but we may then not be able to provide you with a service.
Do you use any automated processes to make decisions about me?
We do not use automated decision making processes.
This notice was last updated in July 2024