1. What is antisocial behaviour?
  2. Do I have to be a council tenant to make a complaint, get advice or request mediation?
  3. How do I report ASB?
  4. Should I contact the police?
  5. Is there an ‘out of hours’ service?
  6. What are my responsibilities?
  7. Should I try to speak to my neighbour to resolve the issue first?
  8. What is mediation?
  9. Can my neighbour be evicted?
  10. How do I apply for an Antisocial Behaviour Order against my neighbour?
  11. What happens if I am the person responsible for the antisocial behaviour?
  12. How can I help if I have a problem neighbour?
  13. What can I do about barking dogs?
  14. Can I report noise from children?
  15. I think I smell drugs or suspect drug dealing, how do I report this?
  16. What do I do if I have a boundary issue with my neighbour?
  17. I have an issue with bins, can I report this?
  18. Can I remain anonymous when reporting antisocial behaviour or an environmental crime?
  19. How much are the Fixed Penalty Notices?
  20. I don't live in a council estate, but I have a problem with youth disorder, who can I report this to?

What is antisocial behaviour?

Antisocial behaviour can mean different things to different people. The Antisocial Behaviour (Scotland) Act 2004 defines it as, “acting in a manner that causes or is likely to cause alarm or distress.” Noisy neighbours, verbal abuse, fly tipping are all examples of antisocial behaviour.


Do I have to be a council tenant to make a complaint, get advice or request mediation?

No, any resident of the Falkirk Council area can access our services.


How do I report ASB?

You can report antisocial behaviour online or call our ASB reporting line on 01324 506070 which is free to access 24 hours a day. We will pass ASB reports to the relevant service or organisation.


Should I contact the police?

Yes, you should contact the police if an incident is ongoing or of a criminal nature. The police can be contacted on 101 for non emergency incidents and 999 for an emergency.


Is there an ‘out of hours’ service?

No, but you can report antisocial behaviour online or call our Antisocial Behaviour Reporting Line 24hrs a day on 01324 506070. We will pass antisocial behaviour reports to the relevant service or organisation.


What are my responsibilities?

As part of the community, we all have the responsibility to be mindful and treat our neighbours and others in the community with respect. We all have the responsibility to report antisocial behaviour.


Should I try to speak to my neighbour to resolve the issue first?

If you feel comfortable approaching your neighbour, and are not putting you or your neighbour at risk, then speaking to your neighbour may help resolve the issue without us being involved. Remember always keep yourself safe. If you have any doubts please contact us for advice.


What is mediation?

Mediation is a free and voluntary process which gives everyone involved in an ongoing situation the opportunity to resolve their issues. Trained mediators will lead any mediation meetings. More information can be found on our mediation page.


Can my neighbour be evicted?

Your complaint will be investigated, and we will work with your neighbour to change their behaviour. Each case is investigated on an individual basis, and following our staged approach, court action may be taken against those who do not change their behaviour.


How do I apply for an Antisocial Behaviour Order against my neighbour?

You cannot apply for an Order. If after investigation and completion of staged approach we think an Order is the best course of action, we can apply to the court for this.


What happens if I am the person responsible for the antisocial behaviour?

We will work with you and provide support to help you change your behaviour. We can take legal action against you if the situation does not improve.


How can I help if I have a problem neighbour?

You can help us by reporting ASB online or contacting the Antisocial Behaviour Reporting Line on 01324 506070. Or by contacting Police Scotland on 101 if you think a criminal act is being committed.


What can I do about barking dogs?

We do not investigate complaints of dog barking. You can get information about what you can do on our noise nuisance page.


Can I report noise from children?

Everyday noise from play or family life involving children is not antisocial behaviour and is classed as normal living noise. In certain circumstances involving excessive noise, we may investigate the complaint. If you have concerns about the welfare of a child or young person you can get more information and advice on our child protection page.


I think I smell drugs or suspect drug dealing, how do I report this?

You should contact Police Scotland on 101 to report this.

If we are notified by Police Scotland that there has been a relevant conviction at court for the supply of a controlled drug within a council tenancy, we will investigate this on a case by case basis and may take further action.


What do I do if I have a boundary issue with my neighbour?

You can get advice from Citizens Advice. Alternatively, you can seek independent legal advice. For council properties, you can access the mediation service or your local housing office for advice and assistance.


I have an issue with bins, can I report this?

We do not take complaints regarding the siting or use of bins. If you have an issue with where your bins or neighbours bins are sited, you can contact your local advice and support hub.

More information on the use of bins can be found on our what goes in my bins page.


Can I remain anonymous when reporting antisocial behaviour or an environmental crime?

Yes.

If you do provide your details, a member of the Community Estate Team or Environmental Enforcement Team will return your call, offer advice and let you know what action the team is able to take.

All details that you provide are confidential.


How much are the Fixed Penalty Notices?

Fixed Penalty Notices are currently: 

Litter - £80 
Dog fouling - £80 (rising to £100 if not paid within 28 days) 
Fly tipping - £200


I don't live in a council estate, but I have a problem with youth disorder, who can I report this to?

Youth related antisocial behaviour occurring on private land should be reported to Police Scotland on 101.