Consumer advice

Consumer advice is provided on behalf of Trading Standards by Advice Direct Scotland (ADS) who are a specialist consumer advice service. Advice Direct Scotland pass information onto Trading Standards, helping provide a national intelligence database.

If you need advice or wish to make a complaint about any goods or services you have bought, please contact Advice Direct Scotland. Their advisers offer free, confidential and impartial advice on consumer issues.

They will:

  • give you advice on ways to help you resolve your complaint
  • pass information about your complaint on to Trading Standards or another partner organisation, if appropriate

You can phone Advice Direct Scotland on 0808 800 9060 or visit