Dial-a-Journey provides door-to-door transport for people who have mobility difficulties and cannot use traditional public transport.
Passengers can be helped from their door to the bus, and from the bus to their destination. The service runs 7 days a week.
More information can be found on the Dial-a-Journey website.
How to apply
You can download the Dial-a-Journey application form (PDF, 176KB) from the Dial-a-Journey website.
You can also get an application form by calling:
Frequently asked questions
- Who can use Dial-a-Journey?
- Is there a charge to join?
- Do I have to give up my bus pass or Taxicard?
- Where can I travel to?
- When can I use Dial-a-Journey?
- How often can I use Dial-a-Journey?
- Can friends travel with me?
- How do I book a journey?
- What happens if I need to cancel my journey?
- How much does it cost and how do I pay?
- Can I phone up on the day I want to travel?
- Will I get assistance to the bus?
- Can I take a pet on the bus with me?
- Are there any safety rules?
Who can use Dial-a-Journey?
Anyone who is permanently resident in the Falkirk Council area and who is unable to use traditional public transport can use Dial-a-Journey.
Is there a charge to join?
No. There is no charge to join Dial-a-Journey.
Do I have to give up my bus pass or Taxicard?
No. You do not have to give up your bus pass or Taxicard to join Dial-a-Journey.
Where can I travel to?
You can use the service for travel anywhere within the Falkirk area. You cannot use the service for journeys to or from hospital. Please contact the Patient Transport Service on 03001 231236 for transport to or from hospital.
When can I use Dial-a-Journey?
The service runs from 8:30am until 5:30pm (Monday-Friday). The last pick up is at 5:00pm. Journeys may be possible outside of these times, but special arrangements may be necessary with Order of Malta Dial-a-Journey Ltd and you may have to pay additional charges.
How often can I use Dial-a-Journey?
If there is a vehicle and driver available there is normally no limit to the number of journeys you can make.
Can friends travel with me?
All members can take one escort to help them when travelling. The escort cannot be another Dial-a-Journey member. Additional friends can travel with you if there is space, but they must be picked up at the same point as the member making the booking. They will pay the same fare as the member.
How do I book a journey?
Journeys must be booked in advance. You can do this by calling the Dial-a-Journey office on 01786 465355. You may be able to book up to six months in advance for occasions such as weddings or holidays. Demand for the service is high so please book as far in advance as possible.
What happens if I need to cancel my journey?
If you need to cancel your journey, please call Dial-a-Journey on 01786 465355 by 4pm the day before you travel. There will be no charge. You may be charged for your journey if you don’t call us to cancel and a vehicle turns up to collect you.
How much does it cost and how do I pay?
The fare you pay depends on the distance you travel. You can ask about your fare at the time of booking. You pay the driver at the time of travelling.
Can I phone up on the day I want to travel?
Yes. If you can be flexible with your travel times, same day bookings can often be arranged.
Will I get assistance to the bus?
Yes. Dial-a-Journey operate a door-to-door service which means that when you are ready to be collected, staff will help you from your door to the vehicle and take you to your door when you return. If you are a wheelchair user, this means being in the wheelchair you are travelling in. Dial-a-Journey staff cannot help you into your wheelchair within your home.
Can I take a pet on the bus with me?
No, only guide dogs travelling with a registered blind person may travel on a Dial-a-Journey bus. However in exceptional circumstances, we may be able to transport your pet. Please contact Dial-a-Journey for more information.
Are there any safety rules?
- All passengers must wear a seatbelt
- Dial-a-Journey staff are not permitted to move a wheelchair more than three steps from ground level
- Scooters can be transported. However, passengers will not be allowed to sit on them while the vehicle is moving
- Wheelchairs must be in a safe condition to be secured in the vehicle and tyres must be inflated to the correct pressure
- Smoking is not allowed in any Dial-a-Journey vehicles