Have your say
Our aim is to improve the standard of housing we offer and the standard of service you receive.
The Tenant & Customer Participation Strategy (2019-2022) allows tenants and residents to get involved in the decisions we make about your housing services.
- Tenant & Customer Participation Strategy (2022-2025)
PDF file, 322.6 KB
For more information about our Tenant and Resident Participation Strategy, please contact your local Advice and Support Hub. You can also call our Community Engagement Co-ordinator on 01324 590796.
Scrutinising your landlord's performance
We encourage customers to get involved to help shape our service. We publish annual performance information under the Scottish Social Housing Charter to tell you how we are doing.
Housing Services' Scrutiny Panel
We are always happy to welcome new volunteers onto Housing Services' Scrutiny Panel. If you would like to know more about the panel, or how you can get involved, please contact our Community Engagement Team:
Customer involvement events
National Panel of Tenants and Service Users
The National Panel was established in spring/summer 2013 as a way for the Scottish Housing Regulator (SHR) to engage with tenants and other users of social landlord services. The National Panel fits into SHR’s wider approach to communication and engagement with users of social landlord services, and is used to gauge priorities and experiences – and in this way help to shape SHR's focus in its role as regulator of social landlords. The latest yearly headline report is available at National Panel of Tenants and Service Users.
Customer Led Inspection Report
You can read our Customer Led Inspection Report on Estate Management (2015), to see what our customers had to say about the service.
- Customer Led Inspection Report on Estate Management Services 2015
PDF file, 1.9 MB
- Tenant Scrutiny Panel Report (2018)
DOCX file, 415.8 KB
Tenant Participation Advisory Service (TPAS)*
Our Housing Services have been given a Gold Standard award by TPAS for our work in involving customers. TPAS assessed the Council as providing a good participation service, highlighting many examples of best practice in involving customers of the Housing Service in improving services. Lesley Baird (Director: TPAS) said, "Completing TPAS Accreditation is a big commitment and demonstrates a real openness on the part of the Council …". Why not join us in improving your Housing Service?
* TPAS Scotland is the national tenant and landlord participation advisory service for Scotland. They promote good practice in tenant participation throughout Scotland for both tenants and landlords.