Want to know more about the service and how we perform? You can find out more in the short video below.
The Scottish Housing Regulator
regulates registered social landlords (RSLs) and local authority housing and homelessness services to protect the interests of:
- tenants and their families
- people who are homeless
- owners who receive services from social landlords
- Gypsy travellers who use official sites
You can find more information about how the Regulator works on the Scottish housing Regulators website. They publish information about how they plan to work with each landlord, including Engagement Plans and Annual Assurance Statements, and you can read more about our Housing Service. A short video explaining more about what they do is available on their website. Video: About the Scottish Housing Regulator.
You can also report significant performance failures to the Scottish Housing Regulator. A short video explaining more about this is available on their website. Video: How to raise a concern about a social landlord.
The Scottish Housing Regulator are looking for tenants and other service users to join their National Panel. Membership is open to all users of social landlord services, and they want to include as diverse a mix of people as possible. You can sign up here.
Scottish Social Housing Charter
The Scottish Housing Regulator requires us to report our performance against the Scottish Social Housing Charter. This is a series of indicators which show how well we are performing.
We must provide the Scottish Housing Regulator with our Annual Return on the Charter (ARC) by the end of May each year. This deadline was extended to 31 July in 2020, because of the impact of COVID-19 on landlords.
We publish a detailed report on the Charter for tenants and other customers by the end of October every year (this was extended to December in 2020). This report reflects what tenants have told us they want to be reported on, and how they want it reported. Our Landlord Reports are available below:
- Landlord Report to Tenants 2020
- Landlord Report to Tenants 2019
- Landlord Report to Tenants 2018
- Landlord Report to Tenants 2017
- Landlord Report to Tenants 2016
- Landlord Report to Tenants 2015
- Landlord Report to Tenants 2014
The Scottish Social Housing Charter is all about telling tenants how we are performing. We hold events each year that give you a chance to talk to us about your housing services, for example housing quality, maintenance and your neighbourhood. Details of events will be advertised once known.
How you can help improve your housing service
You can help improve your Housing Service by sharing your ideas and experiences
with us. If you would like to know more, you can get involved or contact your local Advice and Support Hub.
Tenant Satisfaction Survey
We carry out large-scale tenant satisfaction surveys regularly, to find out how satisfied you are with the service we provide. The most recent survey was carried out in December 2018, by a company called Research Resource. The results of this are published below:
- Tenant Satisfaction Survey 2018 Report