Frequently asked questions

Rent FAQs

  1. How can I get help to pay my rent?
  2. How is council house rent calculated?
  3. How can I pay my rent?
  4. Do I need to complete a new direct debit form when I move house?
  5. I've lost my rent card - what do I do?
  6. What does the rent on a council property cover?
  7. What is not included in the rent on my council property?
  8. Why is it important that rent is paid?
  9. Do I have to pay rent if I have outstanding repairs?

How can I get help to pay my rent?

You may be eligible for Housing Benefit. If you get Housing Benefit and still can't pay your rent you may qualify for a Discretionary Housing Payment. More information can be found on our Help paying your rent page.

How is council house rent calculated?

The annual rent of each house or lock-up garage is based on the house type, size, age, location, number of bedrooms and type of heating.

How can I pay my rent?

See our How to pay your Council rent page.

Do I need to complete a new direct debit form when I move house?

Yes, because your rent account number will have changed. We will give you a new direct debit form when you sign your new tenancy agreement for your new house.

I've lost my rent card - what do I do?

Contact us and we will arrange for a new card to be issued to you.

What does the rent on a council property cover?

The rent on a council property covers such things as management, repairs through normal wear and tear and ensuring the property meets the required standards. It also funds improvements to communal areas and other council housing properties.

What is not included in the rent on my council property?

Your rent does not cover non wear and tear damage. You will be charged for all other repairs. You are responsible for decorating your property and arranging contents insurance. Telephone costs, heating and other power bills, and maintenance of the garden (if there is one) are also your responsibility.

Why is it important that rent is paid?

You may be at risk of being taken to court and evicted from your home if you don’t pay and fall into rent arrears. If you don’t pay and you are evicted, we may not make you another offer of permanent housing.

Do I have to pay rent if I have outstanding repairs?

Yes, it’s a condition of your tenancy that you pay rent when it is due. If you want to withhold rent because of outstanding repairs you must write to the Housing Services Manager to tell them. Consult a solicitor before withholding your rent.