In 2023 we carried out a piece of important research to find out more about your experience as an employee.
We want to understand the current employee experience so we can create plans and strategies to improve and develop an effective future workforce.
A short survey was available on the intranet along with one to one interviews and focus groups.
Your feedback and contributions will now form the basis of work we are carrying out to improve the employee experience.
Planning is currently underway to hold a few service-led employee listening events and the research results will also be further analysed by Service Managers and Chief Officers at a Leadership Forum in March.
The Council's Wellbeing Group will look at the wellbeing results from the research and take steps to put in place appropriate supports as required.
The results from the 1752 participants who took part of the online survey are detailed below.
Agreement Statements
The following tables are based on statements that staff were asked to rate with 1 being completely disagree to 5 which is completely agree. They have then been ranked, with the statement that scored the most 5s at the top.
Communication
|
1 |
2 |
3 |
4 |
5 |
| I know how my manager intends to communicate with me / the team e.g., MS Teams, face to face |
81 |
103 |
192 |
365 |
999 |
| I have enough contact and communication with my line manager |
88 |
138 |
248 |
381 |
892 |
| I am satisfied with the communication channels that are in place |
128 |
194 |
301 |
424 |
674 |
| Senior managers are visible and approachable |
247 |
251 |
359 |
369 |
503 |
| I am kept well informed about organisational issues and decisions |
216 |
267 |
409 |
399 |
435 |
Health, Safety and Wellbeing
| |
1 |
2 |
3 |
4 |
5 |
| I feel safe when I am at work |
63 |
130 |
281 |
472 |
801 |
| I am aware of the risk assessments for my area of work and understand them |
130 |
156 |
338 |
502 |
605 |
| I know how to report a Health & Safety incident |
119 |
170 |
353 |
508 |
588 |
| I enjoy a good level of work-life balance |
132 |
242 |
413 |
453 |
503 |
| I know where to find support for my personal well-being if I need it |
216 |
261 |
390 |
384 |
488 |
| I know where to find information about flexible working options and how to apply for these |
362 |
266 |
312 |
311 |
486 |
| I am confident in my ability to support a colleague with mental health issues |
123 |
250 |
432 |
526 |
408 |
| I am satisfied with the wellbeing support that is available |
201 |
254 |
478 |
396 |
406 |
| My workload is manageable |
212 |
303 |
430 |
421 |
366 |
Inclusion
| |
1 |
2 |
3 |
4 |
5 |
| I feel accepted and appreciated for who I am |
109 |
154 |
309 |
483 |
692 |
| I am treated fairly |
93 |
142 |
302 |
516 |
683 |
| Employees with diverse backgrounds and experiences are fully supported |
61 |
93 |
437 |
495 |
635 |
| There is genuine concern for each other’s wellbeing and a commitment to treating each other fairly and respectfully |
127 |
188 |
365 |
478 |
577 |
Working Together
| |
1 |
2 |
3 |
4 |
5 |
| I am invited to attend Council events and activities e.g., listening events |
284 |
245 |
440 |
383 |
395 |
| It is safe for me to share my opinions and ideas with others |
196 |
266 |
443 |
472 |
366 |
| I am involved in making change happen where I work |
273 |
283 |
412 |
433 |
339 |
| There are sufficient opportunities for me to provide feedback |
253 |
317 |
467 |
375 |
324 |
| I feel listened to |
258 |
298 |
468 |
418 |
300 |
| I am energised by the atmosphere at work |
347 |
346 |
484 |
352 |
214 |
Performance
| |
1 |
2 |
3 |
4 |
5 |
| I am provided with work that challenges me |
68 |
91 |
281 |
541 |
757 |
| The importance of my work has been explained clearly to me |
107 |
128 |
292 |
484 |
726 |
| I understand what excellence looks like in my role, through the provision of feedback and training |
203 |
230 |
394 |
478 |
433 |
| I value the direction provided on how to carry out my role and responsibilities |
164 |
209 |
462 |
507 |
397 |
| I receive feedback that builds my confidence and esteem |
295 |
258 |
421 |
398 |
364 |
| I benefit from having supportive performance related conversations |
269 |
268 |
394 |
445 |
365 |
| The Council’s vision and priorities motivate me to do my best work |
290 |
302 |
524 |
374 |
251 |
Resources
| |
1 |
2 |
3 |
4 |
5 |
| I know how to access MyView |
32 |
29 |
83 |
331 |
1260 |
| I feel equipped to use all of the systems in place to carry out my job |
166 |
208 |
408 |
519 |
429 |
| I have all the tools and materials I need to do my job |
243 |
284 |
406 |
459 |
345 |
| The physical workspace provided is appropriate for my needs |
185 |
229 |
348 |
476 |
495 |
| The Council is digital |
104 |
190 |
517 |
623 |
299 |
| I know where to find information on employee policies when I need it |
114 |
331 |
522 |
502 |
608 |
| The digital systems I work with, enable me to carry out my work efficiently and effectively |
228 |
285 |
471 |
483 |
271 |
| The Council is modern |
223 |
299 |
602 |
439 |
180 |
Reward and Recognition
| |
1 |
2 |
3 |
4 |
5 |
| I feel appreciated by colleagues for the work I do |
143 |
166 |
363 |
557 |
506 |
| Recognition by Senior Managers is important to me |
152 |
122 |
409 |
557 |
506 |
| am satisfied with the range of benefits offered by the Council |
292 |
341 |
605 |
332 |
173 |
| I feel valued by the Council |
456 |
397 |
502 |
257 |
130 |
| I receive recognition for role modelling the Council's values: Responsive, Innovative, Trusted and Ambitious |
564 |
368 |
466 |
207 |
126 |
Learning and Development
| |
1 |
2 |
3 |
4 |
5 |
| I have had access to training in the last 12 months |
152 |
93 |
217 |
367 |
916 |
| I know what training requirements are essential for my role |
77 |
98 |
216 |
461 |
884 |
| I am encouraged to reflect on the learning that I have undertaken |
175 |
159 |
337 |
393 |
656 |
| I need digital skills training to keep my skills up to date |
251 |
218 |
421 |
421 |
427 |
The Recruitment Process
| |
1 |
2 |
3 |
4 |
5 |
| The application process was straightforward |
4 |
3 |
9 |
20 |
56 |
| The length of time the process took was what I expected. |
3 |
6 |
22 |
25 |
36 |
| It was easy to choose an interview slot |
7 |
2 |
19 |
13 |
48 |
| I feel I got enough information about the post and the Council, before my interview |
4 |
6 |
15 |
25 |
41 |
| The interview process was explained well to me before I attended |
4 |
9 |
19 |
20 |
36 |
| The interview panel explained the role and my responsibilities clearly and accurately |
5 |
1 |
12 |
25 |
48 |
| I received my contract documentation in good time before my start date |
17 |
12 |
15 |
18 |
29 |
The Induction Process
| |
1 |
2 |
3 |
4 |
5 |
| I received a warm welcome to the Council |
3 |
3 |
11 |
20 |
54 |
| My line manager played an active role in my induction with regular meetings and check-ins |
6 |
8 |
13 |
13 |
51 |
| I was able to connect with other members of my team |
4 |
2 |
10 |
21 |
53 |
| I was able to meet employees from other areas of the Council |
12 |
16 |
19 |
14 |
30 |
| My role was clearly defined |
9 |
3 |
13 |
22 |
43 |
| I received sufficient training /job shadowing to allow me to understand and undertake my new role |
11 |
10 |
15 |
15 |
41 |
| By the end of my induction, I understood the Council's values and what they mean |
7 |
6 |
22 |
19 |
38 |
| My first pay was correct and on time |
8 |
8 |
11 |
14 |
50 |
| My induction was well planned and useful |
11 |
6 |
17 |
15 |
42 |
| I enjoyed my induction |
10 |
5 |
20 |
15 |
39 |
| The way I was supported by colleagues and the organisation has made me confident that it was a good decision to join the Council |
5 |
4 |
11 |
21 |
51 |