Common repairs

Blocks in full council ownership

The council are responsible for repairs to communal areas in blocks that the council fully owns, for example:

  • entrance doors
  • communal lights
  • door entry systems

If damage is caused by tenants or visitors in their household we may ask you to pay for this.

High rise blocks

If your property is in a high rise factored block, you can report a Communal Repair by emailing or calling us (see How to request a common repair). Some repairs will be included in you annual fee, some may require us to consult with the other owners on how best to progress the required repairs.

Blocks with majority council ownership

If your property is in a block where the council owns the majority of properties then we will consult with the other owners on how best to progress the required repairs. If you notice a common repair within the block, you can inform us of the repair by using the contact methods below, please see How to request a common repair.

How to request a common repair

Blocks with minority council ownership

If your property is in a block where the council owns the minority of properties, then you should discuss with the other owners how best to progress the required repair. The Mixed Tenure Team will be able to assist you with this, email:

Please also see our process for submitting Estimates and Reimbursement:

Process for submitting Estimates and Reimbursement
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Please see Help with common repairs information below.

Full private ownership

If your property is in a block where all the properties are privately owned then the council will not be responsible for completing repairs. Everyone in the block is responsible for repairs to common parts and a majority vote by all owners is required to decide whether work goes ahead. However even if the minority owners do not give consent for the work they would be liable to pay for the work and this can be enforced through the courts.

Please see Help with common repairs information below.

Help with common repairs

If you are a private owner you can get free and impartial advice to help understand legal obligations, establish good maintenance arrangements and carry out repairs in privately owned blocks from Under One Roof. You can also find further information on our own Under One Roof webpage.

The Novoville Shared Repairs app can make arranging repairs easier to manage. It allows one or more owners to create a virtual block, report issues to other owners, source quotes and take a vote on repairs, open a digital account for your building and pay in shares for the work, appoint and pay the selected contractor.

For more information or to download the app, visit Novoville Shared Repairs. Also see our Novoville webpage for more information.