• When you miss an instalment or part of an instalment we will send you a reminder
• If you bring your account up to date and keep it up to date no further action will be taken
• If you don’t pay the amount on the reminder by the required date you will receive a final notice
• If we send a final notice you have lost the right to pay by instalments and your full balance is due. If you get a final notice it’s not enough to bring your payments up to date, you must pay the full balance on your account by the required date or contact us to discuss an alternative payment plan.
• If you don’t pay the amount on the final notice by the required date, we will apply to the Sheriff Court for a Summary Warrant. When a Summary Warrant is granted you will have to pay an additional 10% surcharge of the outstanding balance.  This is added to help cover administration costs.
• Please remember to make your payments by the 1st of each month to avoid falling into arrears.
• If you don’t make payments as directed on your bills and reminders or don’t stick to arrangements you have made with us you will be charged a surcharge. 

You are either not paying the correct amount or by the correct date as stated on your council tax bill.  Please contact us right away.

You may not have made your payment by the 1st of the month. We send out a reminder 7 days after we expect to have received your council tax payment. If you have made a payment recently, your payment may not have reached your council tax account when we sent the reminder. If this is the case please contact us to make sure the payment has been received.

By law, we must send a copy of the final notice to each of the liable council tax payers within the household.  The full account balance is shown on each of these notices.

You have lost the right to pay by instalments as you have not paid as required, so you are being asked to pay the full balance for the year.

Contact us right away and we will discuss your options.

You should contact the Sheriff Officer to discuss the situation.

No, you will have been sent a notice giving 14 days to pay the full amount. If you didn’t receive this please contact us right away.

You have failed to pay the Final Notice we sent you.

Where appropriate we will ask the Department for Work and Pensions to deduct monies direct from your benefit.  However you should look to avoid this as we can only do this where a summary warrant has been obtained (and 10% costs added). We would encourage you to contact us and try to pay the ongoing charges to avoid the additional costs.

You must put your appeal in writing to Revenues & Benefits, PO Box 21764, Falkirk, FK1 9GJ or email us at revenues.dr@falkirk.gov.uk

A Summary Warrant (granted by the Sheriff Court) allows us to take certain methods of recovery, one of which is an earnings arrestment. We recover what you owe us directly from your wages. You must provide details when requested by us and we don’t need to consult you when considering an earnings arrestment.