Private housing - Factoring

What is factoring?

Factoring can be where:

the shared parts of two or more residential properties are managed and maintained for you by your local authority, a registered social landlord or a private business.
common land owned by two or more people is managed or maintained by a land private business.

A factor can provide services to inspect and maintain common parts. This includes liaising with owners, organising necessary works and the administration of bills and payments.

If you are affected by factoring

The Property Factors (Scotland) Act 2011 applies to homeowners who get property management and maintenance services from a local authority, a registered social landlord or a private business.

All factors must register with the Scottish Government. You can search for information about a property factor at the Scottish Property Factor Register
Factors must comply with the Code of Conduct

The 2012 Code of Conduct applies to complaints about an alleged act/omission of a property factor up to 16 August 2021.
The 2021 Code of Conduct applies to complaints about an alleged act/ omission of a property factor on or after 16 August 2021.

If the homeowner feels the factor has not carried out their duties correctly, the homeowner can ask the First-tier Tribunal for Scotland (Housing & Property Chamber) to resolve any issues (see housing complaints for further details).

Falkirk Council factoring

You are affected by factoring if you own an ex-Falkirk Council property within any of the following high rise blocks:

Belmont Tower
Breton Court
Corentin Court
Eastburn Tower
Leishman Tower

Marshall Tower
Maxwell Tower
Parkfoot Court
Paterson Tower
Symon Tower

Statement of Services were sent to all homeowners who receive factoring service from us in September 2013. In March 2015, an updated Statement of Services was issued to all factored owners. Updated copies have been issued since then detailing contact information and fees changes.

The current Written Statement of Services can be accessed below:

Downloads: Specimen Written Statement of Service (2024-2025)
DOCX file, 69 KB

If you have recently bought a property in one of the listed blocks and do not have a Statement of Services, please contact us.

Satisfaction information and an update on Factoring issues can be found in our Factoring newsletter:

Downloads: Factoring satisfaction survey results (March 2024)
PDF file, 196.2 KB

Downloads: Factoring newsletter (November 2023)
PDF file, 138.6 KB

(Falkirk Council's property factor registered number: PF000365)

Non Falkirk Council factoring

Homeowners receiving any other factoring services should contact their factor directly or search the Scottish property Factor Register.

Co-owner repairs

If you own an ex-Falkirk Council property in any other block, communal repairs can be arranged by any co-owner. This is not covered by factoring, for further information see common repairs.

The above is intended as a guide only and is not to be treated as a substitute for legal advice.

Further information

Antisocial Behaviour & reporting

Downloads: Building Insurance Claims Form – Multi-Storey Flats
DOCX file, 59.3 KB

Callendar Park Management Plan Consultation 2024-2034
Information on the Callendar Park Management Plan can be found on Participate Plus.
Common repairs

Downloads: Debt recovery policy
DOCX file, 50.1 KB

External Wall Fire Review Forms (EWS1)

Downloads: Factoring Complaints Procedure - Summary
DOCX file, 43.8 KB

Downloads: Factoring Debt Recovery Overview
DOCX file, 38.3 KB

Fire and smoke alarms: changes to the law
Have your Say - Get Involved! (Participate+)
High rise flats (fire safety)
Scottish Fire & Rescue Service: Fire, smoke and heat alarms
Performance on factoring – this is included in the Scottish Social Housing Charter.

If you wish to make a complaint, please use our complaints form.

Contact us

For information or advice please contact your local Advice and Support Hub.