What is factoring?

Factoring can be where:

  • the shared parts of two or more residential properties are managed and maintained for you by your local authority, a registered social landlord or a private business.
  • common land owned by two or more people is managed or maintained by a land private business.

A factor can provide services to inspect and maintain common parts. This includes liaising with owners, organising necessary works and the administration of bills and payments.

If you are affected by factoring

The Property Factors (Scotland) Act 2011 applies to homeowners who get property management and maintenance services from a local authority, a registered social landlord or a private business.

Falkirk Council factoring

You are affected by factoring if you own an ex-Falkirk Council property within any of the following high rise blocks:

  • Belmont Tower
  • Breton Court
  • Corentin Court
  • Eastburn Tower
  • Leishman Tower
  • Marshall Tower
  • Maxwell Tower
  • Parkfoot Court
  • Paterson Tower
  • Symon Tower

Statement of Services were sent to all homeowners who receive factoring service from us in September 2013. In March 2015, an updated Statement of Services was issued to all factored owners. Updated copies have been issued since then detailing contact information and fees changes.

The current Written Statement of Services can be accessed below:

Specimen Written Statement of Service (2024-2025)

If you have recently bought a property in one of the listed blocks and do not have a Statement of Services, please contact us.

Satisfaction information and an update on Factoring issues can be found in our Factoring newsletter:

Factoring newsletter (November 2023)

(Falkirk Council's property factor registered number: PF000365)

Non Falkirk Council factoring

Homeowners receiving any other factoring services should contact their factor directly or search the Scottish property Factor Register.

Co-owner repairs

If you own an ex-Falkirk Council property in any other block, communal repairs can be arranged by any co-owner. This is not covered by factoring, for further information see common repairs.

The above is intended as a guide only and is not to be treated as a substitute for legal advice.

Further information

  • Callendar Park Management Plan Consultation 2024-2034
    Information on the Callendar Park Management Plan can be found on Participate Plus.
Building Insurance Claims Form – Multi-Storey Flats
Debt recovery policy
Factoring Complaints Procedure - Summary
Factoring Debt Recovery Overview

If you wish to make a complaint, please use our complaints form.

Contact us

For information or advice please contact your local Advice and Support Hub.